Home / Collision Repair / Top 10 FAQs





Top 10 Frequently Asked Questions

We get asked lots of questions when it comes to collision  or auto body repair in Stow, Tallmadge, Akron, Cuyahoga Falls, and the surrounding areas. Auto repair doesn’t have to be frustrating, stressful and confusing. We hope the answers to the frequently asked questions will help…

Do I have to take my vehicle to an auto collision repair facility chosen by my insurance company?
Absolutely not. Insurance companies’ direct repair programs or preferred shops are simply an option. You may always go to the auto body repair shop of your choice.

If I don’t have repairs done at a facility preferred by the insurance company, can I still get a lifetime warranty?
Yes. Most high quality repair centers offer a lifetime warranty. Make sure the repair center offers a written lifetime warranty.

Does my auto insurance work like my health insurance policy, requiring that I stay within a network of providers or incur additional expense?
No. Unlike health insurance, your auto policy allows you to go to the collision repair center of your choice, typically at no extra cost.

Does my accident have to be turned into my insurance company?
No, many customers prefer to pay for their own repairs so that a claim does not result in higher insurance premiums.

Do I need an appointment at TCC?
You do not need to make an appointment for an estimate.  One of our qualified service writers will be happy to assist you when arrive.  An estimate can take 15-30 minutes where we collect basic information, take photos of damage, and complete documentation required by your insurance company. More and more insurance companies are part of TCCs direct repair program, therefore not even requiring that customers spend time to get an estimate.

Can my car be towed directly to TCC?
Yes, during business hours call 330-630-2188 to use TCC towing service.  Further, 24-hour emergency towing is available by calling our towing partner (Phil’s Towing) 330.633.9790.

My vehicle has a small dent. Will it cost a fortune to get it repaired?
No, because TCCs offers Paintless Dent Repair, a lower cost, high quality method to repair small dents that have not scraped or broken the paint surface. These dent repairs preserve the factory paint finish, which is the most durable finish available. Average tie-up time for a vehicle getting PDR is one day.

Who qualifies for a rental?
All claimants against another person’s insurance company are eligible for a rental paid for by that insurance company. If a person’s claim is with his or her own insurance company, rental coverage on their policy must be in place for the insurance company to pay.

Through an arrangement TCC has with Enterprise and Hertz, rental vehicles are available on-site so customers step into their rental right at the door of our facility and simply drop the rental back at TCC when repairs on their vehicles are done.

How do I know you’re using the right parts?
Most insurance companies mandate the use of aftermarket, or recycled/ used parts as a cost saving measure. However, in every case possible, we will pass along our buying power to our customers and utilize Original Equipment Manufacturer parts in place of the aftermarket, or recycled, parts. We approach every repair as if our customer’s vehicle was our own.

How do I get my vehicle back quickly but repaired right the first time?
TCC is continually streamlining the repair process while increasing quality. There are even more advantages if your insurance company is a direct repair partner: no estimates necessary and only one visit needed.