By its very nature, auto body work is inconvenient. It always comes at the “worst possible time” because it’s always the result of some kind of accident – whether it’s something small like knocking the mirror off against the garage door frame or something major like a serious collision.
No matter the circumstance, it’s important to avoid adding one catastrophe on top of another by getting your collision repair work done by an inexperienced repair shop. There’s nothing worse than thinking a problem is fixed when, in reality, it wasn’t done right. Which means you’re back in the shop in a week, losing time and money in the process.
How can you avoid that trip back in the shop? Sometimes an objective standard is the most helpful. In the collision industry, as in nearly all service industries, experience and training are key to an excellent customer experience.
But many of us know from experience that the search can be difficult. It’s hard to know where to begin and harder to know how to spot that perfect repair shop. There are many factors to consider and you’re almost always in a hurry to decide. How can you decide which shop has that coveted experience and training?
For the collision industry that objective measure is ICAR Gold Class certified technicians and service writers. Gold Class Certified shops require all personnel to be trained yearly in the latest repair methods and technologies. Did you know that out of all the auto body repair shops out there, only 10% of collision repair shops meet this rigorous standard? Tallmadge Collision is proud to be part of that small percentage that has earned ICAR Gold Class.
Further, there is no substitute for experience in service industries. When skill is combined with experience, it insures that the service provided will be right the first time. This means you’re not back in the shop a week later to get the fix fixed!
Choosing a shop like Tallmadge Collision Centers allows you to feel at ease because, in addition to our Gold Class certification, our average technician has more than 20 years of experience and our average service writer has at least 15 years of experience.
Experience and training matter.